Refund policy
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at office@gravitaspublications.com. Please note that returns must be sent to the following address: 910 W. Carver Road, Suite E-14, Tempe, AZ 85482.
You can always contact us with any return questions at office@gravitaspublications.com.
Damages and issues
Please inspect your order when it arrives and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, including:
- Digital products, including the Digital Teaching Dashboard and RS4K Science Academy
- Digital files and downloads
- Membership and subscription fees
- Sale items
Because digital products are delivered immediately upon purchase, all sales of digital products are final and are not eligible for a refund. If you have trouble accessing a digital product, please contact us at office@gravitaspublications.com and we will help resolve the issue.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return and let you know whether the refund was approved. If it's approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may also take some time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at office@gravitaspublications.com.
